Google started rolling out Questions and Answers (Q&A) feature for local search in the
beginning of August. As with all the testing, it was initially available, exclusively for
Android users via the Google Maps App, but eventually, they made it available to
everyone searching from a mobile device using either Safari or Chrome browsers.
Google’s Q&A could be a very useful tool for local businesses to help save time and trouble by providing simple answers to common questions.
The main motto behind introducing the Q&A into local search is to get the most
updated and relevant data about businesses and places. Q&A is always been one of the
best sources to get fresh content. Amazon has already tested it and employing it the
way it should be.
Here’s what Google Questions & Answers looks like on a mobile device.
However, the fear of spamming is real! The competitors, or even just a single angry employee
can ruin the entire Q&A section. Also, if a business has the authority to edit it, then it’s going to
be as genuine and real as the “testimonials and reviews” that they put on their own website.
Here’s what Google says:
“To make sure “Questions & answers” contains the most accurate and useful local info
possible, business owners can add frequently asked questions and answers as well. In
addition, when you (a customer) ask a question about a place, we notify the business
owner and other in-the-know users to see if they have knowledgeable answers to
contribute. When your question is answered, we notify you too.”
Let’s see how Google is going to tackle these issues. Meanwhile, you might want to start writing
content for the Q&A section. Reason being, Google has just launched it and is hungry for
content (data), they will hardly filter it out and will most likely accept just about anything you
post. You can actually benefit from the desperation of Google and ignorance of your
Remember, the early bird gets the worm!